CANCELLATION POLICY

At Vianca Beauty, we are committed to protecting your privacy and ensuring your personal information is handled securely. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us. We may collect personal information that you provide directly to us, including: • Contact Information: Name, email address, phone number, and mailing address. • Payment Information: Credit card details and billing information (processed through secure third-party payment processors). • Service Details: Information about the services you request, preferences, and feedback. We may use the information we collect for various purposes, including: • To provide and manage our services, including scheduling appointments and processing payments. • To communicate with you about your bookings, inquiries, and promotions. • To improve our services, website, and customer experience through feedback and analytics. • To send you marketing communications, with your consent. We do not sell or rent your personal information to third parties. We may share your information in the following circumstances: • Service Providers: With trusted third-party vendors who assist us in operating our website and providing services (e.g., payment processors, marketing partners). • Legal Compliance: If required by law or in response to legal requests, we may disclose your information to authorities. Cancellation & Refund Policy At Vianca Beauty, we value your time—and ours. To provide the best possible service to all our clients, please review our cancellation and refund policy below. Individual Appointments (1 Person)     •    Cancellations must be made at least 7 days in advance.     •    Cancellations made less than 7 days prior to the appointment will incur a 35% cancellation fee. Small Group Appointments (2 People)     •    Cancellations must be made at least 14 days in advance.     •    Cancellations made less than 14 days in advance will incur a 35% cancellation fee. Large Group Appointments (3 or More People)     •    Cancellations must be made at least 21 days in advance.     •    Cancellations made less than 21 days in advance will incur a 35% cancellation fee. ⸻ Refunds     •    Any eligible refunds will be issued minus applicable cancellation fees.     •    No refunds will be issued for same-day cancellations or no-shows.     •    Refund processing time may take up to 5–7 business days. ⸻ Rescheduling     •    Requests to reschedule are subject to availability and must follow the same notice periods listed above to avoid fees. ⸻ By booking with Vianca Beauty, you agree to the terms of this policy. We appreciate your cooperation and understanding.